Frequently Asked Questions
Find simple answers about shopping, orders, payments, delivery, returns, refunds, product details, and customer support at Velmora Collections.
Need quick help?
Keep your order ID, registered mobile number, or email address ready when contacting support.
Contact SupportShopping & Products
What is Velmora Collections?
Velmora Collections is a women’s fashion e-commerce brand offering ethnic wear, sarees, kurtis, kurta sets, and everyday fashion essentials.
What type of products are available?
Our store focuses on women’s fashion products such as sarees, kurtis, kurta sets, ethnic wear, festive wear, and comfortable daily wear.
Are product colors exactly the same as shown?
Product colors may slightly vary due to lighting, photography, editing, screen brightness, and display settings of your device.
How should I choose the right size?
Please check the size chart, product description, and measurement details before placing an order. Compare the given measurements with your own comfortable fit.
Orders & Account
How can I place an order?
Select a product, choose the available size or variation, add it to cart, enter your shipping details, and complete checkout using the available payment option.
Do I need an account to shop?
Creating an account can help you manage orders, view order history, and track your shopping details more easily.
Can I change my order after placing it?
Order changes may be possible only before the order is processed or shipped. Please contact support immediately with your order ID.
Can I cancel my order?
Cancellation depends on order status and applicable policy. Orders already processed, packed, shipped, or delivered may not be eligible for cancellation.
Payments & Security
What payment methods are accepted?
Available payment methods will be shown during checkout. Customers can choose from the payment options displayed on the payment page.
Is online payment secure?
Online payments are processed through secure payment systems. Never share your OTP, UPI PIN, card PIN, password, or banking details with anyone.
What should I do if payment is deducted but order is not confirmed?
Please contact support with your payment proof, transaction ID, order details, registered mobile number, and email address for verification.
Shipping & Delivery
Do you deliver across India?
Delivery depends on courier serviceability and pin code coverage. Please enter the correct address and pin code during checkout.
How long does delivery take?
Delivery timelines may vary based on product availability, courier partner, location, weather, holidays, and logistics conditions.
How can I track my order?
You can visit the Order Tracking page and enter the required details to check available order status and shipping updates.
Can I change my delivery address?
Address changes may be possible only before processing or dispatch. Contact support as soon as possible with your order ID.
Returns, Refunds & Issues
Do you accept returns?
Return eligibility depends on the website return policy, product type, product condition, and issue details. Please read the Return Policy before placing an order.
When will I receive my refund?
Refund timelines depend on approval, payment method, bank processing, and payment gateway timelines. Please check the Refund & Cancellation Policy for complete details.
What if I receive a damaged product?
Please contact support with your order ID, clear product photos, packaging photos, and issue details as soon as possible.
What if I receive the wrong product?
Contact our support team with order details and clear images of the received product. The team will guide you as per applicable policy.
Support & Grievance
How can I contact Velmora Collections?
You can contact us by email at info@velmoracollections.in or call +91 9799556307 during working hours.
Who is the Grievance Officer?
The Grievance Officer is HUKMA RAM (DIN), designated for grievance-related communication and customer assistance.
What are the working hours?
Working hours are Monday – Friday, 9:00 AM – 6:00 PM.